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Returns Policy |
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Your Satisfaction is Our Success.
We strive to provide our customers with the highest level of service possible. From first visit to order delivery, we want you to be completely satisfied with your experience.
Our friendly and knowledgeable sales staff is available to help you find the product that best fits your needs.
You can shop with confidence at Vanguard as every product we ship is covered by a manufacturer's warranty, unless otherwise noted.
Certain conditions and/or restrictions apply.
Shortage - Discrepancies in shipment must be made within 5 days of receipt of merchandise.
Returns/Refunds - If you're not satisfied with your purchase, return it in good condition within 15 days for refund or exchange. Please call or email for authorization to return merchandise. We cannot accept returns or refunds on custom or personalized orders unless it is to correct a mistake on Vanguards part.
A RETURN AUTHORIZATION NUMBER (RA#) must be obtained from our customer service staff and is required for ALL returns. Merchandise must be returned within 15 days of the issuance of the RA# at which time the RA# expires. RA#'s are non-renewable. Return shipping charges are the sole responsibility of the customer.
Vanguard reserves the right to return any merchandise without a valid RA# to the customer.
All returned merchandise must be in the original packaging with the UPC or bar code intact, and all components, manuals and registration card(s) included. Product that is returned incomplete, or damaged, -- if accepted -- will require a deduction. This deduction is final.
Vanguard Return Procedure
To return a product, please follow the steps outlined below.
Obtain a Return Authorization Number (RA#) within 30 days of the original ship date by calling 1-800-221-1264 (toll-free within the U.S.)
Please provide the following information when requesting a RA#: Original order number (located on packing slip), name of product being returned, reason for return, your name, daytime telephone number and e-mail address.
Verify that all merchandise is in the original packaging with the UPC or bar code intact, and that all components, manuals, and accessories are included.
For your protection, please insure the package and use a "traceable" shipping method such as UPS Ground.
Please address the package to:
Vanguard RETURNS
1172 Azalea Garden Rd.
Norfolk, VA 23502
1-800-221-1264
Return the merchandise within 15 days of issuance of the RA#. Print the RA# clearly on the outside of the package. PACKAGES WITHOUT A RA# WILL BE RETURNED TO THE SENDER.
Credits
Credit will be issued after our warehouse receives, inspects, and processes your return; however, your credit card company determines when the issued credit will be reflected in your statement. Please allow one to two billing cycles.
Replacement Merchandise
In order to receive a replacement for returned merchandise, you must place a new order. Vanguard must receive payment for all merchandise prior to shipping any replacements. We will ship your replacement in the same manner as your original order. A temporary duplicate charge will be placed on your credit card until the returned merchandise has been received and processed by our warehouse. To make a replacement order, please call 1-800-221-1264 Toll free in the U.S.
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